Proper support is incredibly important - ensure you track down something that provides 24x7 direct access, as anything less will frustrate you and could hold up your pace and restrict your intake.
some companies only provide email support (slow), and telephone support is usually to a call-centre that will chat nicely with you for 5 minutes to ask what the issue is and then simply send an email to an instructor - who will attempt to call you within 24-48 hrs, when it's convenient to them. This is all next to useless if you're lost and confused and only have certain times available in which to do your studies.
The very best programs opt for an online access 24x7 package combining multiple support operations over many time-zones. You will be provided with a single, easy-to-use interface that accesses the most appropriate office any time of the day or night: Support when it's needed.
Never make do with less than you need and deserve. Direct-access round-the-clock support is the only way to go with computer-based training. Maybe burning the midnight-oil is not your thing; but for most of us, we're at work while the support is live.
People attracted to this sort of work are often very practical, and won't enjoy sitting at a desk in class, and slogging through piles of books. If this could be you, go for more modern interactive training, where you can learn everything on-screen.
Studies have consistently shown that becoming involved with our studies, to utilise all our senses, is proven to produce longer-lasting and deeper memory retention.
Interactive full motion video with demonstrations and practice sessions will turn you off book-based study for ever more. And they're far more fun.
You'll definitely want a training material demonstration from your training provider. You should ask for instructor videos, demonstrations, slide-shows and fully interactive skills-lab's.
Many companies provide training that is purely available online; and although this is okay the majority of the time, think what will happen if your access to the internet is broken or you get a slow connection speed. It is usually safer to have DVD or CD discs that don't suffer from these broadband issues.
A capable and professional advisor (as opposed to a salesman) will ask questions and seek to comprehend your current level of ability and experience. There is no other way of understanding your study start-point.
Often, the training start-point for a person with a little experience can be massively different to the student with none.
Where this will be your first attempt at IT study then it may be wise to cut your teeth on user-skills and software training first.
Watch out that all exams you're studying for are recognised by industry and are bang up to date. The 'in-house' certifications provided by many companies are often meaningless.
The top IT companies such as Microsoft, CompTIA, Adobe or Cisco each have globally approved skills programs. These heavyweights will ensure your employability. - 33376
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